Wedding FAQ's

FAQs - For customer services 

Why are my flowers still in bud? 

See image. Is there time to send a suitable replacement? 

Send wedding florist images, to see if it can be fixed and offer partial refund 

My bouquet doesnt match the image!

A buttonhole is usually a single flower and small amount of foliage, wired and taped together and generally worn by a man on his left lapel

A corsage is a small collection of flowers wired into a teardrop shape (like a broach) and worn by a women on the right side of theyre lapel or dress

We advise that you have your flowers delivered on the morning of your wedding, as all of our flowers are sent in full bloom and this is when they will look their most beautiful. This is especially important for buttonholes and corsages; as they are wired they’ll usually look their best for around 24 hours.

All of our packages will need to be signed for. Ideally flowers should be delivered to the bride or someone in the wedding party. If you choose to have your flowers delivered to your venue or hotel please make sure you let them know about the delivery to make sure your packages are not turned away. We’d also recommend giving them clear information and instructions on how to store the flowers

Yes, all of our packages will need to be signed for to confirm delivery.

Yes, you will be able to track your order using your order number on the Royal Mail website.

Our wedding party flowers are delivered in full bloom to ensure they look perfect for your big day. They have a maximum bloom life of 48 hours.

Your bridal and bridesmaids’ flowers will be sent in a water porto to keep them fresh and healthy on their journey to you. They’ll be wrapped in cellophane and tissue, and packaged in our custom flower boxes that are designed to keep flowers safe and secure in transit. Please take care when removing the packaging.

Our boxes have been rigorously tested to ensure that all of our flowers arrive safely and in perfect condition.

We will create beautiful bespoke bouquets for you based on the colour schemes and styles you’ve told us you would like. Please feel free to send as many reference images and comments as you wish so we have a full understanding of what you’d prefer.

We understand weddings are a stressful time and that it’s vital that everything goes smoothly. We have many years of experience sending flowers in the post, and our boxes have been tested repeatedly to ensure our flowers are kept safe in transit. We’re confident that the chances of your flowers being damaged during their journey to you is very slim. In the very unlikely event your flowers arrive damaged, our florist will be available by phone to help you fix any issues and provide advice.

Our wedding flowers are delivered via Royal Mail Special Delivery, ensuring that extra care is taken with the parcel. 99.5% of parcels sent with this delivery service arrive on time.

With all this in mind, there’s always a very small chance that flowers can arrive damaged or late. If you would prefer to not have your flowers delivered in the mail, we do have a collection service so you can come to pick up the flowers yourself.

All of our bouquets are delivered in a water porto to help them stay fresh. If you need to store them overnight, we recommend keeping them in a cool area and out of direct sunlight. Buttonholes and corsages arrive wired and out of water and will look their best for 24 hours, so should be stored in the fridge until you wish to wear them.